We’ve answered the questions we hear most often about our cleaning services, products, scheduling, and policies.
Yes. All team members undergo background checks, are trained in our cleaning standards, and are fully insured and bonded for your peace of mind
We use non-toxic, eco-friendly products that are effective at eliminating dirt and germs while being gentle on people and the environment. For clients with sensitivities, we offer fragrance-free or hypoallergenic options.
Absolutely. Our products are chosen for safety around kids and pets. We emphasize minimal chemical exposure and proper ventilation during and after cleaning.
Yes. Sustainability is part of our approach. We prioritize environmentally friendly products and practices and minimize waste where possible.
Share your concerns in advance. We can adjust products, use fragrance-free options, and avoid certain cleaners. We can also use microfiber cloths and HEPA-filtered vacuums where applicable.
As part of our standard service, we tidy and restore surfaces to their proper places, align items, and ensure the space feels organized and ready to use—beyond just cleaning visible surfaces.
High-touch areas (doorknobs, light switches, handles) receive extra attention with appropriate sanitizing products and contact-time guidelines.
We use high-quality, sanitized tools and microfiber cloths. Tools are cleaned and sanitized between homes to prevent cross-contamination.
Our team follows a standardized cleaning plan, with checklists and periodic quality audits.
Your satisfaction is important to us. If you’re not delighted, we offer a re-clean at no additional cost within a defined window. Please notify us within 24–48 hours of the service.
Yes. We tailor our services to fit your needs, including regular maintenance, deep cleans, move-in/move-out, and add-ons. Flexible scheduling is available.
Our team arrives on time, follows your house rules, and minimizes disruption. We don’t share information about your home or routines outside of our professional service.
We can use your preferred cleaning supplies and equipment if you prefer. Otherwise, we bring our own high-quality tools and products.
We serve Delaware Cape Region and Neighborhoods. If you’re outside our standard service area, contact us to discuss options.
