Thank you for choosing Virtus Cleaning Services of Delaware LLC for your after-event cleaning needs. These Terms & Conditions outline the expectations, responsibilities, and policies related to our post-event cleaning services. By booking our services online or over the phone you acknowledge and agree to these terms.
1. Scope of Service
Virtus Cleaning Services of Delaware LLC provides professional after-event cleaning services for residential properties, commercial spaces, and event venues, offices and other approved locations. Services include only those agreed upon in your estimate or booking confirmation.
Our services may include:
Services included will be based on the property conditions, and details provided during booking.
2. Estimates & Pricing
Pricing is determined based on several factors, including:
All quotes are based on the information provided by the customer. If the actual condition of the property requires additional time, labor, or services, additional charges may apply. Customers will be informed of significant price adjustments before additional work begins whenever reasonably possible.
3. Booking & Service Confirmation
A service appointment is considered confirmed once:
Virtus Clean reserves the right to limit availability and decline bookings that do not meet our scheduling or service requirements.
4. Deposits & Payments
A deposit of 30% is required to reserve your event date. Your reservation is confirmed once the required deposit is received. Unless otherwise agreed in writing, deposits are applied toward the total balance and are non-refundable if the cancellation occurs within the cancellation period below.
The remaining balance is due:
Failure to complete payment may result in collection efforts and additional fees permitted by applicable law.
5. Refund
Our services are personalized to each customer, Virtus Cleaning services of Delaware LLC does not offer refunds. However, please contact us within 24hours after the booking start time if you have any complaints about your cleaning service.
6. Cancellation & Rescheduling Policy
We understand that plans may change. To provide reliable scheduling for all customers:
7. Customer Responsibilities
The customer agrees to:
Virtus Cleaning Services of Delaware LLC is not responsible for items that are lost, damaged, or improperly stored before, during, or after the cleaning service.
8. Communications
By providing your phone number and email address, you consent to receive communications regarding your bookings, including:
You may also receive occasional promotional messages. You may opt out of promotional communications at any time by replying STOP to text messages or using the unsubscribe link in emails. Standard message and data rates may apply.
9. Access to Property
The client must provide timely access to the property at the scheduled appointment time. If our team cannot access the location due to locked doors, missing keys, security restrictions, or other access issues, The client is responsible for ensuring that our cleaning team has safe and timely access to the property. A waiting time fee of 20% of requested services price will be applied.
10. Decorations, Personal Items & Event Materials
Virtus Clean may remove standard disposable decorations and event-related waste when requested.
We do not remove or dispose of:
Customers are responsible for clearly identifying items that should remain.
11. Trash & Waste Removal
Standard event waste removal may be included depending on the scope of service.
Additional fees may apply for:
12. Stains, Damage & Restoration Limitations
Virtus Cleaning Services of Delaware LLC will make reasonable efforts to clean the space. However, we cannot guarantee removal of:
Cleaning services do not include restoration, repairs, or specialized remediation.
13. Safety & Right to Refuse Service
For the safety of our team, Virtus Cleaning Services of Delaware LLC reserves the right to refuse, delay, or discontinue service if:
The customer is still responsible for the full amount of scheduled service price.
14. Client Responsibilities
Before our arrival, the client agrees to:
15. Biohazard & Hazardous Materials
Virtus Cleaning Services of Delaware LLC does not clean:
If these conditions are discovered, service will stop immediately and the full price will be charged.
16. Property Damage & Claims
Customers must report any concerns regarding possible damage within 24 hours of service completion.
Virtus Cleaning Services of Delaware LLC will review reported concerns and determine appropriate action.
We are not responsible for:
17. Limitation of Liability
To the fullest extent permitted under applicable law, Virtus Cleaning Services of Delaware LLC’ s liability arising from after-event cleaning services is limited to the amount paid by the customer for the specific service performed. Virtus Clean shall not be responsible for indirect, incidental, or consequential damages, including loss of use, missed opportunities, or personal inconvenience.
18. Satisfaction Guarantee
Customer satisfaction is important to us.
If you have concerns regarding your cleaning service, please contact Virtus Clean within 24 hours of completion. We will review your concerns and make reasonable efforts to address eligible issues.
19. Insurance
The Company maintains general liability insurance and is bonded in accordance with DE law. Proof of insurance is available upon request.
20. Right to Refuse Service
We reserve the right to refuse or discontinue service if conditions are unsafe, abusive, illegal, or present unreasonable health or safety risks to our staff.
21. Governing Law
These Terms & Conditions shall be governed by and interpreted according to the laws of the State of Delaware.
22. Agreement
By booking online or over the phone an After-Event Cleaning Services with Virtus Cleaning Services of Delaware LLC, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.
Virtus Clean
Professional Cleaning Services
Delaware
