These Terms & Conditions apply to all carpet cleaning services provided by Virtus Cleaning Services of Delaware LLC. By scheduling our services, you agree to the following terms.

1. Scope of Service

Virtus Cleaning Services of Delaware LLC provides professional carpet cleaning for residential and commercial properties. Services include only those listed in your estimate, invoice, or booking confirmation.

2. Estimates & Pricing

Prices are based on factors such as:

• Number of rooms or areas
• Square footage
• Carpet condition
• Level of soiling
• Pet stains or odors
• Specialty stain treatments
• Furniture moving (if requested)

If the condition of the carpet differs significantly from the information provided during booking, additional charges may apply. Any price adjustments will be discussed with you before work begins.

3. Payment

• Payment is due upon completion of the service unless otherwise agreed in writing. We accept approved payment methods listed during the booking process.
• Our services are personalized to each customer, Virtus Cleaning services of Delaware LLC does not offer refunds. However, please contact us within 24hours after the booking start time if you have any complaints about your cleaning service. We do not offer refunds, but we would offer you a free re-clean if we are notified within 24hours of the initial cleaning. Customers must list, with pictures, what was missing during the initial cleaning.
• Any areas not listed within 24hrs of the initial cleaning will not be honored in the re-clean. Also, customers may not add a new service to the re-clean without reaching our minimum new service requirement. Our free re-cleans will take place within 24hrs to 48hrs. The customer must be available to grant access to the cleaners for the re-clean.

4. Cancellation & Rescheduling

Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Appointments canceled with less than 24 hours’ notice or missed appointments may be subject to a $79 cancellation fee.

5. Access to Property

The customer is responsible for providing safe and timely access to the property. If our technicians cannot access the property at the scheduled appointment time, a waiting fee of 20 % of requested service may apply.

6. Furniture

Small furniture may be moved as part of the service when it is safe to do so. Customers are responsible for moving:

• Electronics
• Antiques
• Pianos
• Pool tables
• Fragile or valuable items
• Oversized or exceptionally heavy furniture

Virtus Cleaning Services of Delaware LLC is not responsible for damage resulting from unstable, damaged, or improperly assembled furniture.

7. Drying Time

Carpets typically require 6 to 24 hours to dry, depending on:

• Carpet type
• Humidity
• Ventilation
• Weather conditions

Customers should limit foot traffic until carpets are completely dry.

8. Stain Removal

While we use professional cleaning methods and products, we cannot guarantee complete removal of all stains or odors.

Permanent stains, discoloration, bleach spots, dye loss, rust, paint, ink, pet urine damage, and other pre-existing conditions may not be fully removable.

9. Pre-Existing Conditions

Virtus Cleaning Services of Delaware LLC is not responsible for damage caused by:

• Worn or deteriorated carpet
• Loose seams
• Frayed edges
• Delaminated backing
• Pre-existing damage
• Improper carpet installation
• Manufacturer defects

10. Pet Accidents & Odors

Pet treatments help reduce stains and odors but cannot guarantee complete odor removal, particularly if contamination has reached the carpet pad or subfloor Additional restoration services may be recommended for severe contamination.

11. Satisfaction Guarantee

If you are not satisfied with the cleaning, please notify us within 24 hours of service completion. We will inspect the concern and, when appropriate, return to re-clean the affected area at no additional charge.

12. Limitation of Liability

Virtus Cleaning Services of Delaware LLC  is not liable for:

• Existing carpet damage
• Permanent stains
• Color loss or fading
• Shrinkage due to pre-existing carpet conditions
• Normal wear and tear
• Damage resulting from improper installation or manufacturing defects

To the extent permitted by law, our liability is limited to the amount paid for the carpet cleaning service provided.

13. Right to Refuse Service

We reserve the right to refuse or discontinue service if:

• Unsafe conditions exist
• Hazardous materials are present
• Aggressive animals are not secured
• The work environment presents a health or safety risk to our technicians

14. Governing Law

These Terms & Conditions shall be governed by the laws of the State of Delaware.

15. Agreement

By booking online or over the phone a Carpet Cleaning with Virtus Cleaning Services of Delaware LLC, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.